FAQ

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Can I return my items?

Yes we offer a 30 day moneyback guarantee. Please see our Shipping and Return Policy Page

What if I receive a damaged product?

Although this kind of situation rarely happens, we will replace your damaged product free of charge. Please contact us within 30 days. After thirty days, we will be unable to accommodate damages.

How long will my product last?

We do not use Pine for our products. We only use wood that is high on the hardness index. For example, our Acacia wood is five times stronger than Pine and can last a lifetime in your home.

Are your wooden products from ethical sources?

Yes, we only use farmed wood and never use wood from a live forest.

Do you monitor your manufacture and ensure all labor is ethical?

Definitely! We only work with small family-run businesses, and we monitor they met labor laws, rules, and laws.

How long does it take to ship my product?

We strive to get your order out within 24 hours Monday – Friday. Yet we may need up to 3 days to get your product out. Shipping time is based on your service choice when ordering and the carrier.

How has COVID affected your business?

Like any other business, COVID has been a challenge, but we are still growing strong and able to support all our customers.

What are your company's goals?

We strive to become the go-to business for someone looking for information, products, and support in the magick space.