FAQs

Are your wooden products from ethical sources?

Yes, we only use farmed wood and never use wood from a live forest.

Do you monitor your manufacture and ensure all labor is ethical?

Definitely! We only work with small family-run businesses, and we monitor they met labor laws, rules, and laws.

How long will my product last?

We do not use Pine for our products. We only use wood that is high on the hardness index. For example, our Acacia wood is five times stronger than Pine and can last a lifetime in your home.

 

How long does it take to ship my product?

We strive to get your order out within 24 hours Monday – Friday. Yet we may need up to 3 days to get your product out. Shipping time is based on your service choice when ordering and the carrier.

 

Can I return my items?

Because of our business's uniqueness, all sales are final, and no returns or exchanges are accepted.

 

What if I receive a damaged product?

Although this kind of situation rarely happens, we will replace your damaged product free of charge. Please contact us within seven days. After seven days, we will be unable to accommodate damages.

 

How has COVID affected your business?

Like any other business, COVID has been a challenge, but we are still growing strong and able to support all our customers.

 

What are your company's goals?

We strive to become the go-to business for someone looking for information, products, and support in the magick space.

Pure Journi

Crystal Stone Shop

1741 Eastlake Pkwy
Ste 102 PMB 1005
Chula Vista CA 91915

Phone: +1 (619) 393-6457

Email Us: support@pjourni.com

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© 2020 Pure Journi. All Rights Reserved. Pure Journi is a U.S Registered Trademark

Pure Journi is a Nationally Certified Minority Based Business by the NMSDC National Minority Supplier Development Council