Shipping, Returns, and Exchanges

Ordering

 

  • Your Online Order will come to us through a Secured Server. We assure you that your information is secure here at our store and will only be accessible to the staff members handling your request. We will not sell, rent, or give away your name or contact information to anyone.

  • We take great care when packing your order. You can be assured your item will arrive in great and new condition.

  • We accept all major credit cards.

  • Your order will be packed and shipped within 2 - 5 business days of receipt. Yet oftentimes orders are shipped out the next day. The order will be confirmed by e-mail along with a tracking number.

  • We ship all domestic packages via United States Postal Service Priority mail (this includes insurance within the United States).

  • International orders are shipped first class international shipping via USPS when possible.  We do not insure international shipments. We cannot be responsible for lost or delayed international packages as delivery to countries other than the US as there is little way to track down lost packages. The US postal service tracks these packages until they are sent abroad, and there is often little information available to us after that time.

Sales Policy: Returns & Exchanges

Due to the nature of our business, we do not accept returns or exchanges. All sales are final.

Damages
If you receive damaged or incorrect items, we will be happy to replace them or exchange them for you free of charge. Please contact us within 7 days from the time of your order and we'll make arrangements. Please save all packaging and the damaged product. If a box is delivered with visible damage, please indicate that when signing for the package.

We will not be able to accommodate any damage request after 7 days. 

Pure Journi

Crystal Stone Shop

1741 Eastlake Pkwy
Ste 102 PMB 1005
Chula Vista CA 91915

Phone: +1 (619) 393-6457

Email Us: support@pjourni.com

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© 2020 Pure Journi. All Rights Reserved. Pure Journi is a U.S Registered Trademark

Pure Journi is a Nationally Certified Minority Based Business by the NMSDC National Minority Supplier Development Council