Website Policies and Terms for Shipping, Returns, Cancellations, and Exchanges Policies

Sales Policy: Returns & Exchanges & Damages

NOTE: If you are not satisfied with your order, please let us know within 30 days and we will provide you your money back, provide an exchange or make other arrangements. 

Please contact us for a return address prior to making your return. The cost of shipping the return back to Pure Journi is not covered by the seller. 

All items must be returned in their original new condition to receive a refund. Any damage, signs of use, or abuse to the product will result in a 25% RESTOCKING FEE.

Note we reserve the right to cancel orders or terminate customer accounts that abusive our policies.

Cancellations:

Cancellations are not accepted once an item has been shipped. If you wish to cancel your items, please contact us immediately at [email protected], and we will do our best to cancel your item before it is processed.

Damages
If you receive damaged or incorrect items, we will be happy to replace them or exchange them for you free of charge. Please contact us within 30 days from the time of your order, and we’ll make arrangements. Please save all packaging and the damaged product. If a box is delivered with visible damage, please indicate that when signing for the package. We will exchange the damaged product or provide a refund if the product is out of stock.

We will not be able to accommodate any damage requests after 30 days. 

Ordering

  • Your Online Order will come to us through a Secured Server. We assure you that your information is secure here at our store and will only be accessible to the staff members handling your request. We will not sell, rent, or give away your name or contact information to anyone.

  • We take great care when packing your order. You can be assured your item will arrive in great and new condition.

  • We accept all major credit cards.

  • Your order will be packed and shipped within 2 – 5 business days of receipt. Yet oftentimes, orders are shipped out the next day. The order will be confirmed by e-mail, along with a tracking number.

    • FREE Standard Shipping     ( 6 – 21 days )​

    • Priority Shipping                  ( 2 – 3 days )

    • Priority Express                    ( 1 – 2 days )

  • We ship all domestic packages via United States Postal Service First Class or Priority Mail. Once a package status shows as Delivered from the carrier, we are not responsible for a package(s) lost or stolen from your residence or delivery location. It is the responsibility of the buyer to ensure the security of their package once delivered.

  • International orders are shipped via USPS when possible.  We do not insure international shipments. We cannot be responsible for lost or delayed international packages as delivery to countries other than the US as there is little way to track down lost packages. The US postal service tracks these packages until they are sent abroad, and there is often little information available to us after that time.

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